Lasse Hanberg is the support manager at SITECH Danmark A/S, an authorized Trimble® distributor supplying equipment and machines to the construction industry in Denmark. He has been with the company for nearly 6 years and in his role, he is responsible for after-sales support — a valuable service aimed at keeping its customers' machines up and running.
SITECH Danmark A/S takes pride in offering customers a fully connected construction workflow. It’s unique proposition offers machine control such as Trimble Earthworks Grade Control Platform and Trimble Siteworks Positioning Systems bundled with the remote design transfer solution, Trimble WorksManager, to connect those machines to the office and vice versa in real-time.
We talked to Lasse about how Trimble WorksManager is used to enhance its support offering and the benefits that his customers have seen.
How do you use Trimble WorksManager in-house to support your customers?
“We use WorksManager for troubleshooting. It provides remote access to the machine. We’re also able to remotely view the operators machine control or surveying screen, and access data in the device to see what’s going on there. We can see login information, sensor software versions, firmware versions, what project designs are loaded.
