Why do so many entrepreneurs continue to rely on manual processes and outdated software to run their business? It's a question that comes up regularly, and while many recognize the need to modernize, resistance to change persists. I had the opportunity to discuss this topic with Gérald Saby, Onboarding Leader for Viewpoint For Projects and Viewpoint Field View products at Trimble.
Before joining Trimble, Gérald acquired 17 years' experience in the construction industry, starting out in site management before specializing in hydraulic and industrial civil engineering. He then worked as BIM coordinator and BIM manager on major infrastructure projects, such as the Grand Paris Express and the HS2 high-speed line in the UK. More recently, he took part in the management of the North-West and Central sections of Line C of the Toulouse metro, reinforcing his expertise in BIM project management and the implementation of Common Data Environments (CDE).
In this interview, Gérald shares his views on the main challenges companies face when adopting new technologies. He explains how the simplicity and accessibility of tools can ease the transition, but also the importance of customer service and the software ecosystem.
What do you see as the main challenge facing companies when it comes to implementing and adopting new technologies?
Gérald: Today, technological evolution is lightning-fast. Every day, new tools appear, accompanied by new functionalities and a variety of use cases. This speed often outstrips the pace at which companies can carry out market research and make strategic decisions.
The first major challenge lies in selecting the right solution from a multitude of technological options. Then there's the matter of convincing both decision-makers and employees, the latter being the real users of new technologies. The digital transformation of companies relies on employee adoption, as they are the ones who will judge whether a tool really saves them time. Digital transformation therefore requires technologies that are simple, accessible, and even fun to encourage adoption.
In addition to the simplicity and accessibility of new technologies, what other factors need to be taken into account when adopting new software?
Gérald: Two key aspects: service and ecosystem. Even if these notions are different, they are both essential. Service is crucial, because adopting new software involves training time and the need for support. Good customer service can make all the difference.
At Trimble, for example, we support our customers throughout the entire process, from discovery and training to ongoing support. Then there's the ecosystem: today, software must be able to communicate with each other. As part of the digitization of the building industry, a complete ecosystem enables better collaboration between the various players, as with Trimble Connect, which enables our different software packages to integrate harmoniously.
Why do some companies still seem to be technologically disconnected, despite the availability of these tools?
Gérald: Priority is often given to efficiency. Large companies can afford to invest time and resources in IT systems to optimize their profitability. For smaller structures, on the other hand, it's more difficult to free up this time.
Often, tried-and-tested methods are enough to keep things running smoothly, but they don't last forever. Digital or digital transformation is now a requirement to meet new market standards, particularly in the construction industry. Companies that fail to adapt risk falling behind the competition. The digital transformation of companies is becoming essential to remain competitive.
What do you do when, even within a single platform, certain teams have different needs or ways of working?
Gérald: Customization is key. Our solutions are fully customizable to adapt to each project and capitalize on best practices from one project to the next. For example, forms can be reused and optimized, and validation flows can be adjusted according to the needs of each manager. This enables collaborative working, while allowing each team to add its own personal touch.
How long does implementation take, and what happens if teams aren't ready?
Gérald: It usually takes a few weeks for everything to fall into place. We're talking about a real change in practices, so it's essential to think carefully about the needs and respond in the most relevant way for each customer. At Trimble, we help our partners to draw up tailor-made specifications and prepare a test project, before moving on to actual implementation.
In this interview, Gérald Saby highlighted the challenges of digital transition, such as resistance to change and disconnection from internal processes. He stressed the importance of integrated, simple and customizable solutions, involving all teams, as well as the crucial role of ongoing support to ensure successful implementation.
To find out more about how Viewpoint solutions can transform your operations, please contact us.
