B2W Software | Customer & Technical Support

B2W Support – Image – Intro

The only thing as impressive as B2W Software is the performance of the team standing behind it. You may not need it often, but it’s reassuring to know that world-class support expertise is a hallmark of the B2W client experience.

Need support or have a technical issue? Contact support_b2w@trimble.com or 888-390-8822

Immediate phone and online access to live support 24/7
U.S. based team at B2W headquarters in New Hampshire
Coordination with B2W development, implementation and training resources for continuity

B2W customers love the responsive technical support they receive

14

Average wait time in seconds

19

Average response time via email in minutes

97%

Customer satisfaction with tech support

B2W support is absolutely the greatest I’ve ever seen from a software company. The tech staff knows its stuff. Whenever we call, we never have to escalate through multiple levels to get something resolved.

— Kevin McCoy

InLine

View Customer Resources

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