B2W professional services

Through decades of best-practice experience, the B2W team has fine-tuned a structured method for software installation and configuration that works for the heavy construction industry. Trial and error or uncertainty about who is doing what and when are replaced with a streamlined and customizable roadmap designed specifically for each company’s requirements, expectations and resources.

1. Planning and database development

2. Software deployment

3. On site or online training

4. Go-live phase

A professional B2W implementation leader is assigned to lead the implementation process and tailor it the specific needs of each contractor. With one specific point of contact, contractors know exactly who to call about any aspect or phase of the process. The goal is for end users as well as the management team to be 100% live with new B2W Software applications the day after the training sessions end, with no “gotcha’s” or loose ends.

Leverage our team to get the most out of B2W, including:

1. Workflow process analysis and best-practice recommendations regarding software deployment

2. Assistance in integrating with accounting, ERP, project management, DOT and other systems

3. Customizing import and export routines for specialized integration with other software systems

4. Customizing any standard B2W Software reports or exports to meet specific needs or requests

Setup:

• Their software has been properly installed on hardware that meets specifications

• Security and permissions have been properly configured

• All employees who will access B2W applications have been properly trained

Database:

• Their database has been correctly imported and properly developed prior to training

• Databases are protected via reliable backup strategies

• The SQL database is configured for maximum efficiency via approved maintenance plans

Integrations and customizations:

• All interfaces with other applications – such as accounting and project management – have been properly configured for seamless integration

• All necessary customizations – such as custom reports and custom dashboards – have been created, tested, and approved

Troubleshooting and feedback:

• Any potential issues or roadblocks have been identified and addressed before the go-live date

• Feedback and suggestions have been conveyed to B2W Software for continued product enhancement