Trimble MRM University training is designed to address real-world challenges faced by actual GeoManager users in the following user roles.
Dispatcher
- Job Function: Takes in customer requests and matches work orders to drivers.
- Primary concerns: Assignment of work to the right resources to meet customer expectations, such as meeting scheduled delivery times or service windows.
Driver
- Job Function: Drives to job sites and completes work orders, pickups or deliveries.
- Primary concerns: Meeting management's expectations for completion of work and meeting corporate quality standards.
Fleet Manager
- Job Function: Manages a group of vehicles.
- Primary concerns: Extending the life of vehicles, ensuring optimal use and managing fleet budgets.
IT Manager
- Job Function: Manages a company's information systems and integration strategy.
- Primary concerns: Ensuring the technology infrastructure meets the business' requirements.
Maintenance Manager
- Job Function: Oversees vehicle service garages and crews.
- Primary concern: Keeping vehicles healthy and on the road.
Management
- Job Function: Manages aspects of the business according to key performance indicators.
- Primary concerns: Improving productivity and customer satisfaction.
Safety Manager
- Job Function: Takes responsibility for risk management.
- Primary concerns: Fleet safety, corporate liability and regulatory compliance.
Supervisor
- Job Function: Manages a group of drivers.
- Primary concerns: Drivers' productivity and performance.
System Administrator
- Job Function: Manages technology system set up, change management and support.
- Primary concerns: Optimizing system configuration and maximizing end user adoption.