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Support Notes Support Notes detailing latest support issues. Mapping and GIS Product Compatibility List(ProdCompMatrix_17April2013.pdf - 3830 KB)This document outlines the compatibility between Trimble field devices, versions of Trimble field software, versions of the GPS Pathfinder Office software and Microsoft Windows operating systems.
GPS Pathfinder XB and XC for Best Performance(MGIS_SprtNote_GPSPathfinderXBXC_BestPerformance.pdf - 155 KB)This Support Note describes how to ensure best performance from a Trimble® GPS Pathfinder® XB or XC receiver. It includes recommendations for orienting and mounting the receiver, techniques for collecting data, and conditions for postprocessing data.
GPS Pathfinder XB and XC Real-Time Corrections(MGIS_SprtNote_GPSPathfinderXBXC_RealTimeConnections.pdf - 161 KB)This document explains the real-time correction options that are available when using the GPS Pathfinder® XB and XC receivers.
Receptores GPS Pathfinder XB y XC: Opciones de corrección en tiempo real(Span MGIS_SprtNote_GPSPathfinderXBXC_RealTimeConnections.pdf - 161 KB)En este documento se explican las opciones de corrección en tiempo real que están disponibles al utilizar los receptores GPS Pathfinder® XB y XC.
Daylight Saving Time Change: United States and Canada(MGIS_GeoExplorerReconRanger_WM5PPC2003_DSTupdate.pdf - 186 KB)The U.S. Congress has ordered changes to the dates of Daylight Saving Time (DST). Devices that are powered by the Microsoft® Windows Mobile® version 5.0 software, or Windows Mobile 2003 software for Pocket PCs (“Windows Mobile-based software”) require an update to correctly adjust the time. This update is provided free of charge from Microsoft.
Protecting Your Equipment Against Power Surges/Spikes(MGIS_SprtNote_Protecting_Your_Equipment_Against_Power_Surges.pdf - 919 KB)Power surges/spikes can damage electronic equipment. Trimble recommends that you use a high quality surge protector to protect all electronic equipment from damage by power surges/spikes. This is especially important in locations where power supplies can be unreliable or that are prone to electrical storms.
Como proteger su equipo de picos y sobretension (Spanish)(Span_MGIS_SprtNote_Protecting_Your_Equipment_Against_Power_Surges.pdf - 250 KB)Los picos y la sobretension pueden danar el equipo electronico. Trimble recomienda que use un protector de sobretension de alta calidad para proteger todo el equipo electronico de este tipo de danos. Esto es especialmente importante en ubicaciones donde los suministros de alimentacion no sean muy confiables o en sitios propensos a tormentas electricas.
Trimble Recon Handheld: Touch Screen Not Responding to Screen Taps(MGIS_SprtNote_Recon_Screen_Protector.pdf - 117 KB)If you have applied a screen protector to the touch screen of a Trimble Recon handheld, the screen may be unresponsive and appear as if the handheld has locked up. This Support Note describes this issue.
Trimble GPS Receivers: Status Update for WAAS Satellites(MGIS_SprtNote_WAAS_Update_May2008.pdf - 294 KB)This document provides an update on the status of the WAAS (Wide Area Augmentation System) satellites, including the FAA's expected timeline for the second new WAAS satellite (PRN 138) to be set as operational, and for the older WAAS satellites (PRNs 122 and 134) to be decommissioned.
This document describes the Trimble GPS receivers that are able to use the new WAAS satellites, and describes how to install a new SBAS.ini file and configure your GPS receiver to use the new WAAS satellites.
Receptores Trimble GPS: Actualizacion del estado de los satelites WAAS(MGIS_SprtNote_WAAS_Update_May2008.pdf - 294 KB)En este documento se proporciona una actualizacion sobre el estado de los satelites del Sistema de ampliacion de area ancha WAAS (siglas inglesas de Wide Area Augmentation System), informacion sobre los receptores Trimble GPS que pueden utilizar los nuevos satelites WAAS (PRN 135 y 138) asi como se describe la instalacion del nuevo archivo SBAS.ini y la configuracion de su receptor GPS para que pueda utilizar los nuevos satelites WAAS.
Dispositivo de mano Trimble Recon: La pantalla táctil no responde a las presiones(SpanMGIS_SprtNote_Recon_Screen_Protector.pdf - 40 KB)Si ha colocado un protector en la pantalla táctil de un dispositivo de mano Trimble Recon, puede ocurrir que la pantalla no responda y de la impresión de que el dispositivo está bloqueado. En esta Nota de Soporte se describe este problema.
Trimble Nomad and Recon Handheld Computers: Connecting to the Internet Through an Enfora GSM0110 Compact Flash Card(MGIS_SprtNote_ReconNomad _ConnectEnfora.pdf - 380 KB)This document describes how to connect a Trimble Nomad and/or Trimble Recon handheld (“the handheld”) powered by the Windows Mobile version 6 operating system, to the Internet using an Enfora GSM0110 CF card.
Trimble Handheld Computers: Connecting to the Internet Through a Bluetooth-enabled Mobile Phone(SprtNote_HandheldInternetMobile_0911.pdf - 855 KB)This support note describes how to connect the following Trimble handheld computers to the Internet using a mobile phone as a modem: GeoExplorer 6000 series, GeoExplorer 3000 series, GeoExplorer 2008 series, Trimble Nomad, and Trimble Recon handhelds, powered by the Microsoft Windows Mobile version 6.x operating system.
Dispositivos de mano Trimble Nomad o Recon (sistema operativo Windows Mobile 6): Conexión a Internet por teléfono celular(SpanMGIS_SprtNote_Recon_Nomad_WinMob6.pdf - 1680 KB)En esta Nota de Soporte se describe cómo conectar un dispositivo de mano Trimble Nomad o Trimble Recon ejecutado en el sistema operativo Windows Mobile 6 a Internet utilizando de módem un teléfono celular.
Mapping and GIS Field Computers: SD Card Support(MGIS_SprtNote_FieldComputers_SD_cards.pdf - 141 KB)This support note describes the types of Secure Digital (SD) cards supported by Trimble® Mapping and GIS field computers, and issues related to using SD cards with these products.
Trimble Handhelds Running Windows Mobile Version 5.0 Software: Connecting a Ricoh Caplio 500SE-W(MGIS_SprtNote_Handheld_RicohCaplio.pdf - 339 KB)This document describes how to connect a Trimble® handheld running the Microsoft® Windows Mobile® version 5.0 software, to a Ricoh Caplio 500SE-W digital camera. This enables you to send digital images over a wireless LAN connection.
Dispositivos de mano Trimble que ejecutan software Windows Mobile versión 5.0: Conexión a una cámara Ricoh Caplio 500SE-W(Span MGIS_SprtNote_Handheld_RicohCaplio.pdf - 200 KB)En este documento se describe cómo conectar un dispositivo de mano Trimble® que ejecute el software Microsoft® Windows Mobile® versión 5.0, a una cámara digital Ricoh Caplio 500SE-W. Esto permite enviar imágenes digitales por conexión LAN inalámbrica.
Connecting the Trimble GPS Pathfinder XB to the Trimble Recon Handheld Through Bluetooth Wireless Technology(MGIS_SprtNote_Recon_CntBTwithXB.pdf - 179 KB)This Support Note explains how to establish a Bluetooth wireless connection between the Trimble® GPS Pathfinder® XB receiver and the Trimble Recon handheld using the built-in Bluetooth radio.
Support Note - Recon (all models) - Identifying PowerBoot Modules and Chargers - English(SprtNote_ReconPowerBootModule&Chargers_Identifying_13388c.pdf - 224 KB)There have been several variations of Recon PowerBoot Modules and chargers released. This Support Note is provided to help distinguish the differences between them.
Trimble Recon Handheld: Using the Socket Bluetooth CompactFlash Card(MGIS_SprtNote_Recon_SocketBTcard0805b.pdf - 643 KB)This document explains how to use the Socket Bluetooth CompactFlash card on the Trimble® Recon® handheld running the Microsoft® Windows Mobile® version 5.0 software.
Using the Socket Bluetooth CompactFlash Card to Connect to the GPS Pathfinder XB Receiver(MGIS_SprtNote_Recon_SocketBTcardWithXB.pdf - 323 KB)This document explains how to connect to the Trimble® GPS Pathfinder® XB receiver using the Socket Bluetooth® CompactFlash card on the Trimble® Recon® handheld running the Microsoft® Windows Mobile® version 5.0 software.
Computadoras de campo de Mapping & GIS: Soporte para tarjetas SD(Span MGIS_SprtNote_FieldComputers_SD_cards.pdf - 157 KB)En esta nota de soporte se describen los tipos de tarjetas digitales seguras (SD) soportadas por las computadoras de campo de Trimble Mapping & GIS así como los problemas relacionados con su uso en estos productos.
Support Note - Recon (all models) - Overview of the New Recon PowerBoot Module - English(SprtNote_NewReconPowerBootModule_Overview_13388a.pdf - 66 KB)The new NiMH PowerBoot Module™ battery pack (“the battery pack”) for the Trimble® Recon® handheld is a battery solution that offers two significant improvements over the old (legacy) model: 1) Faster charge time when used with the new international charger (4-9 hours compared to 12 hours for the legacy batteries). 2) Less susceptible to the battery memory effect or reduction of memory capacity if the battery is left on charge for long periods or is only partially discharged before recharging, which commonly occurs if the handheld is charged each night.
Trimble GPS Pathfinder XB Receiver Battery Status(MGIS_SprtNote_GPSPathfinderXB_BattStatus.pdf - 146 KB)This support note describes the battery status of the Trimble® GPS Pathfinder® XB receiver.
Support Note - Recon (all models) - Information about Custom Chargers for the PowerBoot Module - English(SprtNote_ReconBatteryCustomChargers_13388b.pdf - 73 KB)This Support Note describes in detail the behavior of the new Trimble® Recon® PowerBoot Module™ battery pack (“the battery pack”), including how it charges.
If you have, or plan on implementing, a custom charging solution for the Recon PowerBoot Module battery pack, this Support Note may help you to design the charger, especially if you switch from a legacy battery pack to the new Recon PowerBoot Module battery pack.
Support Note - Recon X-Series (WM5/WM6) - PowerBoot Module Troubleshooting Guide - English(SprtNote_ReconPowerBootModule_Troubleshooting_13388d.pdf - 53 KB)This troubleshooting guide provides techniques and solutions to battery-related issues. It relates only to the new Trimble® Recon® PowerBoot Module™ battery pack (“the battery pack”), and Recon handhelds that are powered by the Windows Mobile® version 5.0 software or Windows Mobile version 6 operating system.
GeoExplorer 2005 Series, Juno ST, Trimble Recon and Trimble Ranger Handhelds: Resolving Connection Difficulties When Using ActiveSync Technology(MGIS_SprtNote_ActiveSyncConnMode.pdf - 159 KB)On a GeoExplorer 2005 series, Juno ST, Trimble Recon or Trimble Ranger handheld running the Microsoft Windows Mobile version 5.0 software, the default connection method (RNDIS USB) may conflict with network settings and VPN software settings. This may cause difficulties when attempting connections using Microsoft ActiveSync® technology.
This support note describes how to change the default connection method, which may resolve the issue.
Dispositivos de mano GeoExplorer 2005 Series, Juno ST, Trimble Recon, y Trimble Ranger: Resolución de problemas de conexión al utilizar tecnología ActiveSync(Span MGIS_SprtNote_ActiveSyncConnMode.pdf - 53 KB)En algunos dispositivos de mano Trimble que ejecutan el software Microsoft® Windows Mobile versión 5.0, el método de conexión predeterminado (RNDIS USB) puede ser conflictivo con las configuraciones de la red y del sofware VPN, y causar problemas al intentar conectar utilizando tecnología Microsoft ActiveSync.
GPS Pathfinder XB Receiver, GPS Pathfinder XC Receiver, and Juno ST Handheld: Switching Between Trimble Software and NMEA-based Applications(MGIS_SprtNote_GPSReceivers_SIRFtoNMEA_SwitchingGPSProtocol.pdf - 194 KB)Note: Juno™ Series handhelds in this Support Note refers to the new Juno SB and Juno SC handhelds,
and the earlier Juno ST handheld. Specific models are specified where applicable.
If you use the following Trimble® software you must switch the GPS output to NMEA before using the
NMEA based application.
Receptores GPS Pathfinder XB y GPS Pathfinder XC, y dispositivos de mano Juno ST: Cambio del software de Trimble a las aplicaciones basadas en NMEA(SpanMGIS_SprtNote_GPSReceivers_JunoST_SIRFtoNMEA_SwitchingGPSProtocol.pdf - 55 KB)Si utiliza alguno de los siguientes programas de software de Trimble® deberá cambiar la salida GPS a NMEA antes de poder utilizar una aplicación NMEA.
Trimble Nomad Series, Juno ST Handheld, and GPS Pathfinder XB and XC Receivers: Almanac Date Displayed by the TerraSync Software(MGIS_SprtNote_TerraSync_AlmanacDate.pdf - 219 KB)In the TerraSync software, the Almanac date displayed in the GPS status screen shows a date in the past if you connect to any of the following Trimble GPS receivers; Trimble Nomad™ series handheld with integrated GPS receiver, Juno™ ST handheld with integrated GPS receiver, GPS Pathfinder® XB or XC receiver.
This support note explains the solution.
Trimble Recon Handheld: Replacing the PowerBoot Module Battery Pack(SprtNote_Recon_ReplacingPowerBoot.pdf - 255 KB)This Support Note describes how to replace the PowerBoot Module™ battery pack for the Trimble Recon® handheld. The PowerBoot Module battery pack contains the rechargeable Ni-MH battery for the Trimble Recon handheld. It also includes the serial (COM) port, USB port, and external AC power port.
Trimble Recon Handheld: Connecting to the Internet Through an External Serial Modem(MGIS_SprtNote_Recon_Internet.pdf - 492 KB)This support note describes how to use an external serial modem to connect a Trimble® Recon® handheld to the Internet.
Trimble Handheld (Windows Mobile 6 Operating System): Connecting a TruPulse 360B Laser Rangefinder(MGIS_SprtNote_WinMobile6_TruPulse.pdf - 222 KB)This support note describes how to connect a Trimble handheld that is powered by the Windows Mobile 6 operating system to a TruPulse 360B laser rangefinder. Trimble handhelds that fit this description include GeoExplorer 2008 series, Trimble Nomad™ series, and Trimble Recon handhelds.
Dispositivo de mano Trimble (sistema operativo Windows Mobile 6): Conexión a un telémetro de rayos láser TruPulse 360B(SpanMGIS_SprtNote_WinMobile6_TruPulse.pdf - 104 KB)En esta nota de soporte se describe cómo conectar un dispositivo de mano Trimble con el sistema operativo Windows Mobile 6 a un telémetro de rayos láser TruPulse 360B. Los dispositivos de mano de Trimble aquí incluidos son los GeoExplorer 2008 Series, los Trimble Nomad Series y los Trimble Recon.
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