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Support Notes

Support Notes detailing latest support issues.

Mapping and GIS Product Compatibility List(ProdCompMatrix_18June2013.pdf - 3924 KB)This document outlines the compatibility between Trimble field devices, versions of Trimble field software, versions of the GPS Pathfinder Office software and Microsoft Windows operating systems.
Protecting Your Equipment Against Power Surges/Spikes(MGIS_SprtNote_Protecting_Your_Equipment_Against_Power_Surges.pdf - 919 KB)Power surges/spikes can damage electronic equipment. Trimble recommends that you use a high quality surge protector to protect all electronic equipment from damage by power surges/spikes. This is especially important in locations where power supplies can be unreliable or that are prone to electrical storms.
Como proteger su equipo de picos y sobretension (Spanish)(Span_MGIS_SprtNote_Protecting_Your_Equipment_Against_Power_Surges.pdf - 250 KB)Los picos y la sobretension pueden danar el equipo electronico. Trimble recomienda que use un protector de sobretension de alta calidad para proteger todo el equipo electronico de este tipo de danos. Esto es especialmente importante en ubicaciones donde los suministros de alimentacion no sean muy confiables o en sitios propensos a tormentas electricas.
OmniSTAR Satellite Frequencies: Europe, Africa, Middle East, and India(MGIS_SprtNote_Omnistar-EMEA_and_I_6784.pdf - 46 KB)The following recent and ongoing changes by OmniSTAR apply to satellite frequencies for use in Europe, Africa, the Middle East, and India. This Support Note provides updated information on the recommended satellites to use.
OmniSTAR (New Zealand) Satellite: Change in Satellite and Frequency(MGIS_SprtNote_Omnistar_OCSAT_New_Zealand.pdf - 172 KB)OmniSTAR has changed the Pacific region OmniSTAR service for New Zealand to a new satellite and frequency of 1535.185 MHz, named OCSAT. This change is necessary immediately for users who are presently operating on the PORH-Sat frequency. If you use a Trimble receiver in New Zealand that is able to track OmniSTAR satellites, you must update the data collection software to track the new frequency.
OmniSTAR Satellite Frequencies in Europe, Africa & Middle East(MGIS_SprtNote_Omnistar_EMEA.pdf - 185 KB)This Support Note provides updated information regarding the OmniSTAR satellite frequencies for use in Europe, Africa and the Middle East from the information described in the Support Note issued on 2 October 2008 titled OmniSTAR AOREH (Europe, Africa & Middle East) Satellite: Change in Frequency.
OmniSTAR MSV North America (Eastern, Central, and Western USA) Satellite: New Frequencies(MGIS_SprtNote_OmniStar_MSV.pdf - 187 KB)OmniSTAR is changing the frequency for the North American satellite, MSV (Western, Central, and Eastern USA), on which it broadcasts corrections. If you use a Trimble receiver in North America that is able to track OmniSTAR satellites, you must update the data collection software to track the new frequencies. OmniSTAR is currently broadcasting corrections on both old and new frequencies. This dual-broadcast will continue through until 20 June 2008 for Eastern and Western, and until 20 August 2008 for Central. Users may change the frequencies they track at any time before that date, but Trimble advises that you do it as soon as possible.
OmniSTAR (Australia and New Zealand): Change in Satellite and Frequency(MGIS_SprtNote_Omnistar_Optus.pdf - 149 KB)OmniSTAR is changing the satellite and the frequency on which it broadcasts corrections for Australia and New Zealand. If you use an OmniSTAR-capable receiver in Australia or New Zealand, you must update the data collection software to track the new satellite and frequency. This Support Note describes how to do this.
OmniSTAR AMSC (Western, Central, and Eastern USA) Satellite: New Frequencies(MGIS_SprtNote_Omnistar_AMSC.pdf - 170 KB)OmniSTAR is changing the frequency for the North American satellite, AMSC (Western, Central, and Eastern USA), on which it broadcasts corrections. If you use an OmniSTAR-capable receiver in North America, you must update the data collection software to track the new frequencies. This Support Note provides details on how to do this.
OmniSTAR AF-SAT (Central + South Africa) Satellite: New Frequency and Data Rate(SprtNote_MGIS_Omnistar_AFSAT.pdf - 164 KB)OmniSTAR is changing the frequency and baud rate for the African satellite, AF-SAT (Central + South Africa), on which it broadcasts corrections. If you use an OmniSTAR-capable receiver in Africa, south of the Sahara, you must update the data collection software to track the new frequency.
Using the LinTech Bluetooth Mini-Adapter(SprtNote_GeoExplorerSeries_LinTech.pdf - 197 KB)This document describes how to configure and connect a GeoExplorer series handheld to the LinTech Bluetooth RS232 mini-adapter (the adapter) when you are using Beacon-on-a-Belt (BoB), a GPS Pathfinder Pro XR, Pro XRS or Power receiver, and the MDL LaserAce 300 laser rangefinder.
GPS receiver does not appear to lock on to OmniSTAR?s Central & South Africa satellite(SprtNote_AssSurv_OmniSTARAfrica.pdf - 163 KB)If you use the TSC1? Asset Surveyor® software to configure the new OmniSTAR African frequency as a real-time correction source, the receiver may appear unable to lock on to or track the frequency.
Using WAAS/EGNOS as a Secondary Real-Time DGPS Source May Cause Problems(MGIS_SprtNote_GeoExplorerSeries_PFReceivers_WAAS.pdf - 155 KB)This document describes the impact on GeoExplorer series handhelds, and GPS Pathfinder Pro XR, Pro XRS, ProXT, ProXH, and Power receivers if you use WAAS/EGNOS as a secondary real-time DGPS choice.