Support Notes detailing latest support issues.
Mapping and GIS Product Compatibility List(ProdCompMatrix_17April2013.pdf - 3830 KB)This document outlines the compatibility between Trimble field devices, versions of Trimble field software, versions of the GPS Pathfinder Office software and Microsoft Windows operating systems.
Protecting Your Equipment Against Power Surges/Spikes(MGIS_SprtNote_Protecting_Your_Equipment_Against_Power_Surges.pdf - 919 KB)Power surges/spikes can damage electronic equipment. Trimble recommends that you use a high quality surge protector to protect all electronic equipment from damage by power surges/spikes. This is especially important in locations where power supplies can be unreliable or that are prone to electrical storms.
Como proteger su equipo de picos y sobretension (Spanish)(Span_MGIS_SprtNote_Protecting_Your_Equipment_Against_Power_Surges.pdf - 250 KB)Los picos y la sobretension pueden danar el equipo electronico. Trimble recomienda que use un protector de sobretension de alta calidad para proteger todo el equipo electronico de este tipo de danos. Esto es especialmente importante en ubicaciones donde los suministros de alimentacion no sean muy confiables o en sitios propensos a tormentas electricas.
How to Maintain Your MC-V Batteries(mcvbatt.pdf - 20 KB)The life of Corvallis MicroTechnology MC-V batteries is significantly reduced if the batteries are not properly maintained. This TIP includes information on properly maintaining MC-V batteries.
How to Recover a GPS Pathfinder Pro XL TDC2 That Has Become Locked-Up(tdc2rcov.pdf - 17 KB)The GPS Pathfinder Pro XL™ TDC2 may become locked-up or unresponsive under certain circumstances. For example, a lock-up could occur during a firmware upgrade if the cable gets disconnected. This TIP provides the instructions for recovering a TDC2 that has become locked-up.
What You Need to Know About Using and Maintaining Your TDC1 Datalogger Batteries(tdc1batx.pdf - 24 KB)If you are using a TDC1 datalogger with a GPS Pathfinder? Pro XL or a GPS Pathfinder? Pro XR, you need to know how to maintain and replace the batteries, and how to troubleshoot possible problems that may be associated with the batteries. The TDC1 has two sets of batteries inside the unit and a set that it uses externally. Inside the TDC1, the first set of batteries are the internal batteries. These can be either two 9-volt batteries (standard) or a Nickel Cadmium (NiCad) battery pack (available only through a private vendor). The second set of batteries are the internal back-up batteries. The back-up batteries are two 3-volt lithium batteries. The external batteries are a set of two 12-volt camcorder batteries. This TIP includes instructions for maintaining and replacing these batteries and for troubleshooting some of the battery problems that may occur.
What Your Two Options Are for Replacing MC-V Batteries and How to Proceed(battprc.pdf - 8 KB)If you need to replace your MC-V batteries, you have two options: (1) you may send in the MC-V to Trimble Navigation Ltd. and we will replace them, or (2) you may purchase the batteries and replace them yourself. This TIP includes instructions and prices for these two options.
Characterizing Accuracy of Trimble Pathfinder Mapping Receivers(acc_sum.pdf - 376 KB)This white paper discusses performance characterization for the GeoExplorer®, GPS Pathfinder Pro XL™, and the GPS Pathfinder Pro XR™ receivers. Several real-world data sets are presented and analyzed for accuracy. The results are presented in graphs that show how point feature accuracy depends on the distance from the base station receiver and on the occupation time. This TIP will help you understand product sheet accuracy specifications and how they apply to your data. Point feature accuracy is discussed for MCORR400, the GPS Pathfinder™ Office differential correction program, and for the Phase Processor software (MCORR400 also comes with PFINDER version 3.11 as a stand-alone utility).
What to Do if You Get a Communications Error Message on Your TDC2 Data Logger(tdc2comm.pdf - 10 KB)Sometimes the comm ports on your TDC2 data logger may get confused due to multiple inputs such as inputs from external sensors. If this happens, a communications error message will be displayed. This message may interfere with the TDC2's normal communication functions. This TIP includes instructions for recovering from this problem.
What to Do if You Get an Error Message on Your GPS Pathfinder Pro XL Datalogger(nogpsdet.pdf - 23 KB)Three types of error messages can occur on your GPS Pathfinder Pro XL? data logger (MC-V, TDC1, or TDC2): (1) No GPS detected - Check cabling, batteries, etc., (2) Communications error, and (3) Too few SVs - check antenna/cable. This TIP includes instructions for troubleshooting each of these error messages to determine the specific problem that caused the message, and solutions for each problem.
What You Need to Know about GPS Time and Local Time as Used by Your Datalogger and Receiver(dyltsvgs.pdf - 21 KB)This TIP provides general information about how Trimble GPS receivers and dataloggers use GPS time and local time. GPS data is recorded in GPS time, which is essentially the same as UTC (Universal Time Code). Some Trimble receivers and datalogger firmware, however, allow you to configure the local time for display purposes and/or filenaming purposes only. Thus there will be no affect on GPS data records if you reconfigure your receiver and/or datalogger firmware when there is a change in the local time, e.g., a change from Standard Time to Daylight Savings Time.