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Openreach Extends Mobile Resource Management Contract with Trimble
With the three year contract extension, Openreach will continue to use Trimble's Taskforce™ automated scheduling and route optimization solution to manage more than 20,000 of its mobile engineering workforce, helping to improve customer service and reduce operational costs.
"We are extremely pleased to continue to work with Trimble," said Mark Whitley, Openreach Operations Planning Director. "Over the past five years, the Taskforce solution has allowed us to allocate work to our mobile workforce more effectively and therefore supported us both in improving customer service and realizing operating efficiencies."
About Taskforce Solution
Trimble's Taskforce scheduling and dispatching optimization solution for field service delivery allows businesses to optimize, manage and communicate day-to-day activities with their mobile workforce using real-time data and scheduling automation. Building on patented technology, the solution enables businesses to balance customer expectations with a company's needs, increasing customer satisfaction and delivering reliable and repeatable performance on a daily basis. Ideal for telecommunications, cable, utilities and other field service organizations, Trimble Taskforce is scalable, flexible and can be configured for various levels of automation based on an organization�s complexities in its delivery processes, business requirements, workflow or size of its field workforce.
Trimble applies technology to make field and mobile workers in businesses and government significantly more productive. Solutions are focused on applications requiring position or location—including surveying, construction, agriculture, fleet and asset management, public safety and mapping. In addition to utilizing positioning technologies, such as GPS, lasers and optics, Trimble solutions may include software content specific to the needs of the user. Wireless technologies are utilized to deliver the solution to the user and to ensure a tight coupling of the field and the back office. Founded in 1978 and headquartered in Sunnyvale, Calif., Trimble has a worldwide presence with more than 3,600 employees in over 18 countries.
Media Contact: LeaAnn McNabb of Trimble: 408-481-7808