Trimble MRM University

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Trimble MRM University
Trimble MRM University courses are designed for your specific job role using step-by-step processes and real-world examples.

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Overview
Benefits
Types of Training
Roles
Courses

Trimble MRM University helps you maximize the benefits you receive from Trimble Mobile Resource Management (MRM) solutions. Trimble MRM provides training for a variety of roles, including drivers, dispatchers, fleet managers, supervisors, safety managers, maintenance managers, IT managers, administrators and management.

Trimble MRM training is designed to improve job performance and optimize vehicle use while helping you manage service windows and delivery time frames. Using role-based methodology, Trimble MRM training focuses on practical, real-world processes that your employees will encounter on a daily, weekly and monthly basis.

Customers who are trained to use the Trimble GeoManager solution are equipped to more quickly and completely achieve the goals of increased mobile worker productivity, improved customer service and reduced operational costs.


  • Set up your GeoManager account to match your organization
  • Understand how to use GeoManager by role
  • Significantly shorten the learning curve for users
  • Learn how experts use GeoManager
  • Fully utilize GeoManager for optimum fleet management
  • Rapidly achieve the benefits of lower operational costs, increased fleet productivity and enhanced customer service
  • Maximize your Return on Investment

Trimble MRM offers several training options to fit your company's budget and needs, from training individual users with instructor-led, web-based classes and self-paced online courses to private training sessions for your entire team. Customized Training is available for more specific needs, such as having MRM University content personalized with your company's own data. You can also select our Premium Training subscription, which helps you make the most of your training budget. Premium Training allows every user to take any course at any time and offers subscribers access to premium content.


  • Dispatcher
    • Job Function: Takes in customer requests and matches work orders to drivers.
    • Primary concerns: Assignment of work to the right resources to meet customer expectations, such as meeting scheduled delivery times or service windows.
  • Driver
    • Job Function: Drives to job sites and completes work orders, pickups or deliveries.
    • Primary concerns: Meeting management's expectations for completion of work and meeting corporate quality standards.
  • Fleet Manager
    • Job Function: Manages a group of vehicles.
    • Primary concerns: Extending the life of vehicles, ensuring optimal use and managing fleet budgets.
  • IT Manager
    • Job Function: Manages a company's information systems and integration strategy.
    • Primary concerns: Ensuring the technology infrastructure meets the business' requirements.
  • Maintenance Manager
    • Job Function: Oversees vehicle service garages and crews.
    • Primary concern: Keeping vehicles healthy and on the road.
  • Management
    • Job Function: Manages aspects of the business according to key performance indicators.
    • Primary concerns: Improving productivity and customer satisfaction.
  • Safety Manager
    • Job Function: Takes responsibility for risk management.
    • Primary concerns: Fleet safety, corporate liability and regulatory compliance.
  • Supervisor
    • Job Function: Manages a group of drivers.
    • Primary concerns: Drivers' productivity and performance.
  • System Administrator
    • Job Function: Manages technology system set up, change management and support.
    • Primary concerns: Optimizing system configuration and maximizing end user adoption.

GeoManager Overview
Focuses on the information everyone needs to get started with GeoManager. You will learn what GeoManager is, what it does and the key benefits of the product.

Driver Messaging Basics
Teaches drivers and/or supervisors everything they need to effectively operate the iDT and GeoManager two-way messaging functionality.

Driver Hours of Service
Instructs drivers and supervisors about how to use the iDT or Terminal Log On for Hours of Service compliance. Drivers learn how to start their daily log and record duty statuses throughout the day.

Dispatcher Basics
Shows dispatchers how to integrate GeoManager successfully into their daily routine, focusing on best practice procedures to create work order locations, select the right field technician for each work order, dispatch work order messages and create work order locations from GeoManager Landmarks.

Dispatcher Two-way Messaging & Forms
Teaches dispatchers how to integrate GeoManager successfully into their daily routine, and to dispatch task messages and use forms to effectively get current task and driver status.

Driver Compliance & Performance
Coaches supervisors on everything they need to confidently manage driver performance using GeoManager reporting capabilities along with real-world examples.

Vehicle Maintenance and Unauthorized Use
Teaches fleet managers how to use GeoManager to identify when maintenance is due or overdue, update maintenance records, view maintenance history and identify unauthorized vehicle use.

Vehicle Diagnostics, Fuel Use & Carbon Emissions
Shows fleet managers who use vehicle diagnostics how to read an array of reports that provide fuel efficiency and carbon emission data for each vehicle, as well as detailed insight into individual driver behaviors that affect fuel use, emission levels and vehicle wear.

Safety Compliance
Teaches safety managers to identify, access and interpret company non-compliance occurrences and perform driver risk induced behavior analysis using GeoManager reports, exceptions and alerts.

GeoManager Setup I - Key Concepts & Data Requirements
Informs administrators about the essential data and concepts required to successfully set up and configure your system.

GeoManager Setup II - Creating Organizational Hierarchy, Employees & Users
Trains administrators on the eight steps used to design and build their company's Organizational Hierarchy in GeoManager to support the current business environment as well as future growth.

GeoManager Setup III - Configuring Devices, Reports & Exceptions
Builds on the foundational knowledge gained in Setup I and Setup II. This course teaches administrators how to effectively set up, configure, and maintain GeoManager functionality as it relates to Devices, Landmarks, Reports and Exceptions.

GeoManager Setup IV - Messaging, Hours of Service & iLM 4500
Focuses on teaching administrators how to best set up and configure messaging, Driver logs and iLM 4500 devices so they can be utilized properly by your company.

Administrator Essentials I - Managing Reports & Exceptions
Gives Administrators a comprehensive view of the reporting and Exception functionality in GeoManager. Administrators will learn to use the available scheduling options, as well as how to manage the delivery of Reports and Exceptions as users leave or join the company.

Administrator Essentials II - Managing Users & Vehicles
Trains administrators to effectively manage users and vehicles within the established Organizational Hierarchy, as well as helping them determine which reports and data files they should retain as historical records of former employees.

Seminar Series
Topics to be announced quarterly will address issues most relevant to your changing business needs. Seminars will compliment core training objectives by focusing on GeoManager capabilities that bring additional value to specific roles.