A full range of Support options to keep you productive

We dislike downtime as much as you do! With free, online help through to "need-it-now" Priority Support, Trimble offers a range of support options. Help is available from the web site at www.trimble.com and from your Trimble dealer - and additional support products are available to purchase. Trimble strives to keep you working! The full range of support options is set out below:

Technical Support Options

Online resources
If you have a problem, we suggest you first look at the web site. Free, comprehensive online support is provided for every Trimble Mapping & GIS product, and the web site is constantly updated. Go to www.trimble.com and click on the Support tab at the top, then select your product. Start with the FAQs (frequently asked questions) for your product.

Dealer support
If you can't find the information you need on our web site, or you require more help, please contact your local Trimble Dealer. The dealers in Trimble's worldwide network are responsible for the support of Trimble products both at time of purchase and at any time subsequently.

Priority support
If time is crucial and your field and office workers need their technical GPS questions answered quickly, you may wish to purchase Priority Support. This gives you a toll-free phone number and an email address to dedicated Priority Support staff, so you can access the help you need immediately. There are two types of Priority Support: annual, and pay as you go.

• Annual Priority Support is purchased for the person who will access Priority Support staff. It provides 12 months of unlimited technical support, covering all Trimble Mapping & GIS equipment. Click here for more details, and to purchase.
• Pay as you go Priority Support is purchased for $29.95 as required. You pay using a credit card when you make the call. The number to call is 1-866-560-6200.

Note: Priority Support is currently only available for customers in the USA. If you are outside of the USA, please contact your local Trimble Dealer.

Warranty & Maintenance Options

Software maintenance Software maintenance agreements can be purchased for Trimble Mapping & GIS software products. These are valid for 12 months and entitle you to any new releases during the period. Contact your local Trimble Dealer to purchase a software maintenance agreement.

Hardware warranty For peace of mind, a single, comprehensive hardware warranty is available. This extends the standard 12 month hardware warranty for any Trimble Mapping & GIS device for a further 12 month period. To find out more about hardware warranties or to purchase hardware warranties for your products, please contact your local Trimble Dealer.