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Support Notes Support Notes detailing latest support issues. Mapping and GIS Product Compatibility List(ProdCompMatrix_17April2013.pdf - 3830 KB)This document outlines the compatibility between Trimble field devices, versions of Trimble field software, versions of the GPS Pathfinder Office software and Microsoft Windows operating systems.
Juno Series Handhelds: Device Connects to Internal GPS Receiver But Does Not Track Satellite Vehicles(SprtNote_JunoSeries_InternalGPS_NoSVTracking_0510.pdf - 175 KB)Some Juno series handheld cannot track any Satellite Vehicles (SVs) even though the internal GPS receiver of the Juno series handheld is connected. This Support Note describes the problem and how to resolve it.
Protecting Your Equipment Against Power Surges/Spikes(MGIS_SprtNote_Protecting_Your_Equipment_Against_Power_Surges.pdf - 919 KB)Power surges/spikes can damage electronic equipment. Trimble recommends that you use a high quality surge protector to protect all electronic equipment from damage by power surges/spikes. This is especially important in locations where power supplies can be unreliable or that are prone to electrical storms.
Juno Series Handhelds: Device 56 Error(MGIS_SprtNote_JunoSeries_Device_56_Error.pdf - 137 KB)If you try and connect to the internal GPS receiver of your Juno series handheld using the TerraSync software, the Trimble GPScorrect extension for ESRI ArcPad software, or applications developed using the GPS Pathfinder Tools Software Development Kit (SDK), you may get the error message Device 56.
This indicates that your software version is not compatible with the GPS receiver firmware. This support note describes the issue and how to resolve it.
Mapping and GIS Field Computers: SD Card Support(MGIS_SprtNote_FieldComputers_SD_cards.pdf - 141 KB)This support note describes the types of Secure Digital (SD) cards supported by Trimble® Mapping and GIS field computers, and issues related to using SD cards with these products.
Dispositivos de la serie Juno: Número de Identidad Internacional de Equipo Móvil (IMEI)(Span_SprtNote_JunoSC_IMEI_0910.pdf - 29 KB)En esta Nota de Soporte se describe dónde encontrar el número de identidad internacional de equipo móvil IMEI (siglas en inglés de International Mobile Equipment Identity) de los modelos Juno SC y Juno SD.
Juno Series Handhelds: International Mobile Equipment Identity (IMEI) Number(SprtNote_JunoSC_IMEI_0910.pdf - 40 KB)This support note describes where to find the International Mobile Equipment Identity (IMEI) number on a Juno SC or Juno SD handheld.
Resetting the Juno Series Handhelds(MGIS_SprtNote_JunoSB_SC_Resetting.pdf - 224 KB)This Support Note covers the Juno™ SB and Juno SC handhelds only. It does not apply to the earlier Juno ST handheld.
Juno Series Handhelds: Resetting the GPS Receiver(MGIS_SprtNote_JunoSB_SC_Resetting_the_GPS_Receiver.pdf - 181 KB)This Support Note covers the Juno SB and Juno SC handhelds only. It does not apply to the earlier Juno ST handheld.
Dispositivos de mano de la serie Juno: Reinicialización del receptor GPS(Span_MGIS_SprtNote_JunoSB_SC_Resetting_the_GPS_Receiver.pdf - 60 KB)Esta Nota de Soporte sólo se refiere a los dispositivos de mano Juno™ SB y Juno SC. No se aplica al dispositivo anterior Juno ST.
Juno SC Handheld: Modem Setup(MGIS_SprtNote_JunoSC_ModemSetup_1009.pdf - 576 KB)This support note describes how to set up and use the modem and GPRS feature for the Juno™ SC handheld.
Receptor Trimble GPS SiRF: ¡Deja de registrar posiciones!(Span_MGIS_SprtNote_SiRF-BasedRx_StopsLogging_6747.pdf - 40 KB)En alguna ocasión, los receptores GPS SiRF, tales como los de los dispositivos de la serie Trimble® Nomad™, Trimble Nomad Serie G, serie Juno™, o la tarjeta GPS Pathfinder® XC, pueden dejar de registrar posiciones GPS de una característica incluso cuando el receptor GPS parezca estar conectado y funcionando. El contador de posiciones se para con eficacia; el problema no se resuelve cerrando y volviendo a abrir la característica.
Storage Memory Only 60MB(MGIS_SprtNote_StorageMemoryValue.pdf - 54 KB)This Support Note explains why the storage memory of the Trimble Juno SB and SC handhelds is reported as approximately 60 MB instead of the correct value of 128 MB.
Dispositivos de mano de la serie Juno: ¡La memoria de almacenamiento no se visualiza correctamente!(Span_MGIS_SprtNote_StorageMemoryValue_6748.pdf - 58 KB)En esta Nota de Soporte se explica la razón por la que en la pantalla Memoria de los dispositivos de mano Trimble® Juno™ SB y SC se muestra que la memoria de almacenamiento es de 60 MB cuando en realidad es de 128 MB.
Juno Series Handheld: Won't Turn On(MGIS_SprtNote_JunoSB_SC_Wont_Turn_On.pdf - 147 KB)A Juno SB or Juno SC handheld may get into a state where you cannot turn the handheld on. This Support Note describes how to resolve this problem.
Serie Juno: ¡El dispositivo no se enciende!(Span_MGIS_SprtNote_JunoSB_SC_Wont_Turn_On.pdf - 51 KB)Los dispositivos de mano Juno SB o Juno SC pueden bloquearse y llegar a un estado en que no es posible encenderlos. En esta Nota de Soporte se describe cómo resolver este problema.
GPS Pathfinder XB Receiver, GPS Pathfinder XC Receiver, and Juno ST Handheld: Switching Between Trimble Software and NMEA-based Applications(MGIS_SprtNote_GPSReceivers_SIRFtoNMEA_SwitchingGPSProtocol.pdf - 194 KB)Note: Juno™ Series handhelds in this Support Note refers to the new Juno SB and Juno SC handhelds,
and the earlier Juno ST handheld. Specific models are specified where applicable.
If you use the following Trimble® software you must switch the GPS output to NMEA before using the
NMEA based application.
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