Mapping and GIS Product Compatibility List(ProdCompMatrix_17April2013.pdf - 3830 KB)This document outlines the compatibility between Trimble field devices, versions of Trimble field software, versions of the GPS Pathfinder Office software and Microsoft Windows operating systems.
GPScorrect Extension: Registration, Installation and Activation(MGIS_SprtNote_GPScorrect_SoftwareRegistrationInstallActivate.pdf - 2880 KB)This Support Note describes how to register your copy of the Trimble GPScorrect extension for ESRI ArcPad software and obtain an installation code, install the software, and activate the software on a Windows Mobile 5.0 or 6 device.
Submitting Crash Data to Trimble(MGIS_SprtNote_SubmittingCrashData.pdf - 188 KB)The Trimble Mapping & GIS Division continues to improve the quality of its products. This support bulletin describes how customers and resellers can send reports to Trimble about critical runtime issues that may occur with Trimble products.
Setting Carrier or H-Star Logging to No in the TerraSync Software and GPScorrect Extension(MGIS_TerraSync_and_GPScorrect_09536_SprtNote_Setting_Carrier_or_H-Star_To_No.pdf - 123 KB)This support note explains an issue caused by setting Log Carrier to No in the Logging Settings for the TerraSync™ software version 3.3x or version 4.01, or setting Log H-Star to No in the Logging Settings for the Trimble® GPScorrect™ extension for ESRI ArcPad software version 3.01.
Trimble GPScorrect Extension for ESRI ArcPad Software: Setting the Antenna Height in the ESRI ArcPad Software(MGIS_SprtNote_GPScorrect_Antenna_Height.pdf - 254 KB)The Trimble GPScorrect extension for the ESRI ArcPad software logs GPS position data to a Trimble SSF file. Many of the ESRI ArcPad software settings are used by the GPScorrect extension to ensure the correct positions are logged.
This support note recommends that you always set the antenna height in meters in the ESRI ArcPad software so that the GPScorrect extension can correctly read this value.
GeoXH Handheld: Unable to Achieve a 10 cm Solution in Real-time(MGIS_GeoXH_09755_SprtNote_Unable_to_achieve_10cm.pdf - 149 KB)If you have a GeoXH handheld (GeoExplorer 2008 series) and you are unable to get a 10 cm solution in real-time, you may have a GPS firmware version that is not compatible with your field software. This support note describes the issue and how to resolve it.
Installing GPScorrect on a GeoXT or GeoXM running the CE .NET Operating System(SprtNote_GPScorrect_CENET.pdf - 90 KB)The GeoXT™/GeoXM™ revision 2.00 operating revision is based on the Microsoft® Windows® CE .NET 4.2 operating system. When you install GPScorrect™ for ESRI® ArcPad® 6.0 onto a GeoXT or GeoXM handheld device that is running the CE .NET operating system, you must use version 1.01 or later of the GPScorrect software. If you try to install GPScorrect version 1.00, you will receive the following error message and you will be unable to install GPScorrect: Win CE does not support the current version of the Software.
This document explains how to resolve this issue.
Trimble GPS Receivers: Status Update for WAAS Satellites(MGIS_SprtNote_WAAS_Update_May2008.pdf - 294 KB)This document provides an update on the status of the WAAS (Wide Area Augmentation System) satellites, including the FAA's expected timeline for the second new WAAS satellite (PRN 138) to be set as operational, and for the older WAAS satellites (PRNs 122 and 134) to be decommissioned.
This document describes the Trimble GPS receivers that are able to use the new WAAS satellites, and describes how to install a new SBAS.ini file and configure your GPS receiver to use the new WAAS satellites.
OmniSTAR (New Zealand) Satellite: Change in Satellite and Frequency(MGIS_SprtNote_Omnistar_OCSAT_New_Zealand.pdf - 172 KB)OmniSTAR has changed the Pacific region OmniSTAR service for New Zealand to a new satellite and frequency of 1535.185 MHz, named OCSAT. This change is necessary immediately for users who are presently operating on the PORH-Sat frequency.
If you use a Trimble receiver in New Zealand that is able to track OmniSTAR satellites, you must update the data collection software to track the new frequency.
OmniSTAR Satellite Frequencies in Europe, Africa & Middle East(MGIS_SprtNote_Omnistar_EMEA.pdf - 185 KB)This Support Note provides updated information regarding the OmniSTAR satellite frequencies for use in Europe, Africa and the Middle East from the information described in the Support Note issued on 2 October 2008 titled OmniSTAR AOREH (Europe, Africa & Middle East) Satellite: Change in Frequency.
OmniSTAR MSV North America (Eastern, Central, and Western USA) Satellite: New Frequencies(MGIS_SprtNote_OmniStar_MSV.pdf - 187 KB)OmniSTAR is changing the frequency for the North American satellite, MSV (Western, Central, and Eastern USA), on which it broadcasts corrections. If you use a Trimble receiver in North America that is able to track OmniSTAR satellites, you must update the data collection software to track the new frequencies. OmniSTAR is currently broadcasting corrections on both old and new frequencies. This dual-broadcast will continue through until 20 June 2008 for Eastern and Western, and until 20 August 2008 for Central. Users may change the frequencies they track at any time before that date, but Trimble advises that you do it as soon as possible.
OmniSTAR (Australia and New Zealand): Change in Satellite and Frequency(MGIS_SprtNote_Omnistar_Optus.pdf - 149 KB)OmniSTAR is changing the satellite and the frequency on which it broadcasts corrections for Australia and New Zealand. If you use an OmniSTAR-capable receiver in Australia or New Zealand, you must update the data collection software to track the new satellite and frequency. This Support Note describes how to do this.
OmniSTAR AMSC (Western, Central, and Eastern USA) Satellite: New Frequencies(MGIS_SprtNote_Omnistar_AMSC.pdf - 170 KB)OmniSTAR is changing the frequency for the North American satellite, AMSC (Western, Central, and Eastern USA), on which it broadcasts corrections. If you use an OmniSTAR-capable receiver in North America, you must update the data collection software to track the new frequencies. This Support Note provides details on how to do this.
Juno Series Handhelds: Device 56 Error(MGIS_SprtNote_JunoSeries_Device_56_Error.pdf - 137 KB)If you try and connect to the internal GPS receiver of your Juno series handheld using the TerraSync software, the Trimble GPScorrect extension for ESRI ArcPad software, or applications developed using the GPS Pathfinder Tools Software Development Kit (SDK), you may get the error message Device 56.
This indicates that your software version is not compatible with the GPS receiver firmware. This support note describes the issue and how to resolve it.
Activating TerraSync and GPScorrect on 64 bit Computers(MGIS_SprtNote_TerraSyncGPScorrect_64Bit_ActivatorExePatch.pdf - 155 KB)If you are activating the TerraSync software or the GPScorrect extension from a machine running the Windows® 64-bit operating system, you must replace the Activator.exe currently installed on your machine with the 64-bit compatible version from the Downloads section for either software.
GeoExplorer Series Handhelds: Connecting the Receiver to Trimble Mapping & GIS Field Software Through the Serial Clip(MGIS_SprtNote_GeoExplorer_SerialBaudRate.pdf - 134 KB)If you use a serial clip to connect the GPS receiver in a Trimble GeoExplorer series handheld to a datalogger, such as a laptop or a PDA, that is running any the following software; TerraSync v2.50, GPS Analyst extension for ESRI ArcGIS v1.10, GPS Pathfinder Tools v2.00, or GPScorrect extension for ESRI ArcPad v1.10, you must change the GPS Connector settings from TSIP Standard to custom settings of 38400, 8, 1, Odd. This Support Notes explains the changes required.
Trimble Planning Software: Setup and Configuration(MGIS_SprtNote_TrimblePlanning_Setup.pdf - 517 KB)The Trimble® GPS Pathfinder® Office software version 4 no longer contains the QuickPlan™ software. There is a form of planning available in the TerraSync™ software, for use in the field, but Trimble recognises the continued need for you to plot satellite availability and DOPs, and to key-in obstructions. This Support Note explains how to correctly configure Trimble Planning software for use with MGIS field computers.
OmniSTAR AF-SAT (Central + South Africa) Satellite: New Frequency and Data Rate(SprtNote_MGIS_Omnistar_AFSAT.pdf - 164 KB)OmniSTAR is changing the frequency and baud rate for the African satellite, AF-SAT (Central + South Africa), on which it broadcasts corrections. If you use an OmniSTAR-capable receiver in Africa, south of the Sahara, you must update the data collection software to track the new frequency.
GPScorrect GPS Positions with Offsets(MGIS_SprtNote_ArcPadandGPScorrect_Offsets.pdf - 125 KB)This support note explains the requirements and limitations for postprocessing feature geometries with offsets collected using the ESRI ArcPad software and the Trimble® GPScorrect™ extension.
GPScorrect Extension: Using Laser Offsets(MGIS_SprtNote_GPScorrect_Offsets_1209.pdf - 151 KB)Offsets created in the Trimble® GPScorrect™ extension for ESRI ArcPad software in versions earlier than 3.10, entered manually or through a laser rangefinder such as the TruePulse 360B, do not keep the units of the ArcPad map data. Units are translated to meters by default.
Resolving Communication Errors between the GPS Receiver and Field Software(SprtNote_ProXR-XRS_Communications.pdf - 28 KB)To ensure your GPS Pathfinder® Pro XR or Pro XRS receiver communicates correctly with your data collection or data maintenance software, you must use a version of the field software that is compatible with the GPS receiver's embedded software version. This Support Note outlines compatibilities between field software versions and the different embedded software versions of the Pro XR and Pro XRS receivers.
GPS Pathfinder Office Software or the GPS Analyst Extension for ESRI ArcGIS Desktop Software: Resolving the GDA94 Datum Transformation Issue(SprtNote_PFO_GPA_GDA94Datum.pdf - 1636 KB)The Geodetic Datum of Australia – 1994 (GDA94) and the World Geodetic System 1984 datum (WGS-84) currently differ by approximately 70 cm. An error can be introduced by assuming that they are the same. This Support Note explains how to avoid such “datum shift” errors in Trimble field software (TerraSync, the Trimble GPScorrect extension for ESRI ArcPad software, or the Trimble GPS Analyst extension for ESRI ArcGIS Desktop software) and office software (the GPS Pathfinder Office software or the GPS Analyst extension).
GPS Pathfinder Pro XRS Receiver: Incorrect Firmware Version(MGIS_SprtNote_ProXRS_Firmware_Issue.pdf - 183 KB)An incorrect firmware version was installed on a number of Trimble GPS Pathfinder Pro XRS receivers that were shipped after November 2005. Units with this firmware version cannot use the integrated satellite based augmentation system (SBAS) signals (WAAS / EGNOS) for real-time corrections.
This Support Note explains the issue and how to resolve it.