Work Management

Benefits

  • Maximizes worker efficiency to complete more jobs per day
  • Increases customer satisfaction with better real-time information for faster response times
  • Ensures time commitments and customer-agreed appointment windows are met
  • Groups work to complete planned maintenance jobs at the lowest cost
  • Provides easy-to-understand reports to identify problem and best practice areas
  • Improves first-time fix rates by empowering mobile workers with all the information needed onsite
  • Gives customers choice and flexibility on appointments while letting the business manage capacity
  • Helps dispatchers assign the best resource for incoming tasks to minimize impact

 

Get More Information

 

  • Overview

  • Features

  • Performance Insight

  • Performance Optimize

Empowering Your Mobile Workers

Trimble Work Management is a cloud-based solution that transforms the productivity of your mobile workforce through intelligent scheduling tools, mobile apps and state-of-the-art performance analytics.


Based on real-time location and job data, Work Management offers easily digestible consoles and reports containing performance metrics that show where you can improve your field service operations. It also offers scheduling tools that optimize in-day and planned work to provide you the agility you need to respond to  ever-changing field service demands. Work Management ensures that the promise of field service excellence is delivered and not de-railed by the unpredictable events of your work day.


Integrated with Fleet Management capabilities, Work Management delivers the services that make it easy for you to route, schedule and dispatch work to maximize the mobile workday and increase productivity.

Watch this video to learn how Work Management can help your company streamline efficiency.


See how Work Management helped increase efficiency for Pacific Telemanagement Services, Moore Supply Co, and Avid Ink.

Work Management throughout your day


For more information about how Trimble Field Service Management solutions can improve your mobile workers productivity, safety and customer service, request a demo, send an email or contact our global sales representatives.

  • Creates a schedule with optimised resources and routes, for one day or months in advance, in a matter of minutes
  • Dispatches optimised work to mobile workers and depot-based technicians
  • Offers real-time visibility of worker location and in-day job status
  • Warns of tasks at risk and recommends reallocation options based on status, time and travel
  • Allows preferred customer resource and/or appointment windows to be hard-set within the schedule
  • Shows granular metrics and trends of mobile workforce performance
  • Allows the viewing, sharing, updating and capturing of job information in the field via the mobile app

For more information about how Trimble Field Service Management solutions can improve your mobile workers productivity, safety and customer service, request a demo, send an email or contact our global sales representatives.

Performance Insight offers Performance Management Analytics, a range of consoles and reports that show vital service delivery metrics including quality of service, efficiency and utilization, delivering the in-depth analysis to easily identify key trends and pinpoint areas for improvement.

This package provides key information for different levels of an organization. From an entire business view down to an individual employee, Performance Management Analytics uses exact GPS location data to derive accurate information that provides visibility at a granular level about activities in the field.

From understanding how often commitments are met to how your workers are spending their time, Performance Management Analytics also provides simple graphs showing comparisons and trends that allow you to instantly understand how your business is performing.

To see a quick video demonstration of how Performance Management Analytics, watch this short video.

For more information about how Trimble Field Service Management solutions can improve your mobile workers productivity, safety and customer service, request a demo, send an email or contact our global sales representatives.

Performance Optimize offers Performance Management Analytics coupled with Scheduling and Optimization, a range of
dynamic tools to plan, monitor and manage the execution of the workday in real-time, maximizing the utilization of the mobile workforce.

This package offers the ability to manage your in-day work, minimizing missed appointments and completing as many jobs as possible. In under a minute, create your perfect day’s schedule, then use the dynamic tools which allow you to stay on top of issues as the day unfolds. The Intelligent Advisor tool shows the impact, in terms of affected commitments, travel and overtime, of giving a task to a particular mobile worker, before you assign it.

By optimizing routes and resources and even providing tools that learn preferences as you make decisions, Scheduling and Optimization ensures ultimate productivity each and every day.

 

For more information about how Trimble Field Service Management solutions can improve your mobile workers productivity, safety and customer service, request a demo, send an email or contact our global sales representatives.