Customer Service
Increase Customer Satisfaction

Increase Customer Satisfaction

Keep your customers happy

Your customers are the most important part of your business and keeping them satisfied can be a significant challenge.

Trimble Field Service Management solutions can help you increase customer satisfaction by getting the right vehicles, technicians, tools and capabilities to your customer appointment on time. Our solutions help you communicate more effectively with drivers and field technicians, reducing the number of late or missed appointments, increasing the first-time to fix performance and improving the company's overall customer service satisfaction.

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Key Benefits:

  • Increase on-time service delivery performance
  • Reduce customer loss due to missed appointment or delivery windows
  • Improve first-time-fix performance
  • Alert customers pro-actively to schedule and delivery changes
  • Reduce customer complaints about late or unprepared technicians
  • Improve company's reputation and word-of-mouth references

Read how Work Management has increased customer satisfaction at Pacific Telemanagement Services and many of our other customers.

Listen to Aubrey Fox discuss the changes in field service delivery and how Work Management can help your company.

To learn more about Fleet Management hear what Joyce Tam, Director of Product Marketing, has to say in this short video.

Solutions

Fleet Management

Trimble GeoManager Fleet Management helps fleet managers make intelligent decisions using real-time fleet status information.

Work Management

Trimble GeoManager Work Management provides dispatchers and managers visibility into work schedules and mobile worker activities.

Driver Safety

Protect your drivers and reduce the risk to your business by using safety alerts and scorecards when your drivers are in the field.

For more information about how Trimble Field Service Management solutions can improve your mobile workers productivity, safety and customer service, request a demo, send an email or contact our global sales representatives.