Customer Service

Increase Customer Satisfaction

Ensure your technicians deliver the best possible service each and every time

With a proven link between customer satisfaction, retention and profitability, customer service is widely recognized as being the number one priority for many field service organizations.

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Trimble Field Service Management solutions help you deliver customer service excellence by getting the right vehicles, technicians, tools and capabilities to your customer appointment on time. Our solutions help communicate more effectively with drivers and field technicians, reducing the number of late or missed appointments, increasing first-time fix rates and improving the company's overall customer satisfaction rating.

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Key Benefits:

  • Ensures on-time service delivery
  • Reduces customer frustrations caused by missed appointment or unprepared technicians
  • Improves first-time-fix rates

Read how Work Management has increased customer satisfaction at Pacific Telemanagement Services and many of our other customers.

Listen to Jo Causon discuss the strategic importance of customer service.

Solutions

Fleet Management

Trimble GeoManager Fleet Management helps fleet managers make intelligent decisions using real-time fleet status information.

Work Management

Trimble GeoManager Work Management provides dispatchers and managers visibility into work schedules and mobile worker activities.

Driver Safety

Protect your drivers and reduce the risk to your business by using safety alerts and scorecards when your drivers are in the field.


For more information about how Trimble Field Service Management solutions can improve your mobile workers productivity, safety and customer service, request a demo, send an email or contact our global sales representatives.