The first week of October is Customer Service Week and Trimble Field Service Management, in collaboration with Aberdeen Group, is hosting a webinar on Thursday, October 4, at 11am Pacific/2pm Eastern:
Taking Control of Customer Service:
Achieving Service Delivery Excellence in a Competitive World
Customer service is a major concern for businesses today. With service a key criteria in consumer choice, it's even more important that companies deliver on what they've promised, when they've promised it. For businesses with mobile workers serving as the "face" of the company, it's critical that they have the right tools to provide performance excellence, every time.
In the second of Trimble's webinar series, you will learn:
- Why customer satisfaction has become the No. 1 issue for field service organizations
- How service-savvy companies are keeping customers happy
- How technology can help improve end-to-end customer service
- The future trends for field service organizations
Join us on Thursday, October 4 at 11am Pacific, 2pm Eastern to learn how you can achieve customer service excellence.
As a bonus, attendees will receive a complimentary copy of the white paper "Leveraging Customer Service into Profitability."
Registration information is coming soon, so mark your calendars!