Reports
Reports

Reports

Reports written, sponsored or commissioned by Trimble Field Service Management

The Field Service Delivery industry is constantly changing. To keep current with what our customers and the industry as a whole needs to continue to offer new ways to improve productivity, reduce costs and increase customer satisfaction, Trimble Field Service Management has authored or sponsored reports that take a look at what Field Service providers require.

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Reports

The Key to Customer Satisfaction 2015 - US

As customer service is quite often the number one priority for field service organizations, we commissioned OnePoll to survey 2000 American customers to find out what they expect from their home service provider.

The Key to Customer Satisfaction 2015 - UK

We asked 2000 UK consumers what they expect from their home service providers, what makes them choose between them and what field service brands need to do to ensure loyalty and customer retention.

Emerging Workforce in the Field: Tech-Savvy to Technician

An AberdeenGroup research report exploring how the next generation of tech-savvy mobile workers will use, process and engage with technology.

Empowering the Mobile Worker with Real-Time Insight and Data Integration

An AberdeenGroup research report which showcases the significance of mobility trends in arming field service technicians with all the information needed on site to perform first-time-fixes.

Transforming Service Delivery: An Insight Report 2014

A Trimble Field Service Management report that investigates the most pressing issues affecting field service organizations today and provides expert insight into how to transform your operations.

Secrets to Optimizing Field Service for Better Customer Experiences

Aberdeen's research has revealed a discernible link between effective field service work and customer satisfaction and loyalty to an organization's products and services.

Achieving the Perfect Workday: Intelligent Field Service Management

A Service Council report that reveals what issues still affect the ability to deliver quality service in the field, pinpointing these issues and using the information in each level of a field service organization to drive improvement.

Road Ahead Report: The Future of Field Service Delivery U.S.

A U.S. based, in-depth industry report commissioned by Trimble reveals the top priorities for service-led businesses.

Road Ahead Report: The Future of Field Service Delivery U.K.

A U.K. based, in-depth industry report commissioned by Trimble reveals the top priorities for service-led businesses.

 

 

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